UX Strategist & SERVICE DESIGNER

Between your offer and how people actually experience it, a lot can get lost.

I help founders and businesses shape experiences that feel clear, consistent, and intentional from the first interaction onward.

Every business starts in a different place.

Every business starts in a different place.

Pick a starting point. I’ll help you find the shortest path forward.

Pick a starting point. I’ll help you find the shortest path forward.

BUILD

You have an idea, but no clear direction to the experience yet.

Leave with a clear offer and an experience structure people can follow.

BUILD

You have an idea, but no clear direction to the experience yet.

Leave with a clear offer and an experience structure people can follow.

BUILD

You have an idea, but no clear direction to the experience yet.

Leave with a clear offer and an experience structure people can follow.

IMPROVE

Your service looks fine, but people aren’t taking action.

See exactly where people hesitate or drop off, and what to change first.

IMPROVE

Your service looks fine, but people aren’t taking action.

See exactly where people hesitate or drop off, and what to change first.

IMPROVE

Your service looks fine, but people aren’t taking action.

See exactly where people hesitate or drop off, and what to change first.

UNIFY

Your experience feels different depending on where people land.

Align every touchpoint to tell the same story, so wherever someone finds you, the experience feels intentional.

UNIFY

Your experience feels different depending on where people land.

Align every touchpoint to tell the same story, so wherever someone finds you, the experience feels intentional.

UNIFY

Your experience feels different depending on where people land.

Align every touchpoint to tell the same story, so wherever someone finds you, the experience feels intentional.

Not sure where to start? Let's figure it out together.

What you get when we work together.

What you get when we work together.

I bring systems-level thinking to complex products, turning ambiguity into structure that drives growth

I bring systems-level thinking to complex products, turning ambiguity into structure that drives growth

Millions

People using products I design

Millions

People using products I design

Millions

People using products I design

18+

Years designing complex digital systems

18+

Years designing complex digital systems

18+

Years designing complex digital systems

End-to-end

From structure to shipped experience

There’s more behind the work.

Work that shows the thinking.

Work that shows the thinking.

Each project starts with a messy problem. Here’s how it came together.

Each project starts with a messy problem. Here’s how it came together.

Want to talk through what’s messy?

Share what you’re trying to make clearer. I’ll ask a few questions and suggest the best next step

Shatha. UX Strategist & Service Designer . ©2026

Shatha. UX Strategist & Service Designer.

©2026